Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time purchases. If you're not satisfied with InterviewPilot for any reason, you can request a full refund within 7 days of your initial purchase.

Eligibility

You are eligible for a refund if:

• This is your first paid subscription to InterviewPilot
• You request the refund within 7 days of your initial purchase date
• You contact us via email at divyansh2199@gmail.com

No questions asked - we will process your refund promptly.

Non-Refundable Cases

Refunds are NOT available in the following cases:

• After 7 days from initial purchase
• For subscription renewals (only the first purchase is eligible)
• If you have already exhausted all your interview credits
• For partial months (we do not prorate unused time)
• If your account was terminated for violating our Terms of Service

How to Request a Refund

To request a refund:

1. Send an email to divyansh2199@gmail.com
2. Include "Refund Request" in the subject line
3. Provide your account email and order/transaction ID (if available)
4. Briefly mention your reason (optional, but helps us improve)

We will respond within 1-2 business days and process approved refunds within 5-7 business days.

Refund Processing Time

• Approval: 1-2 business days
• Processing: 5-7 business days via Dodo Payments
• Bank credit: Depends on your payment provider (usually 3-10 business days)

Refunds are processed by Dodo Payments (our Merchant of Record) and issued to the original payment method used for purchase.

Cancellation Policy

You can cancel your subscription at any time:

• Go to your Account page
• Click "Cancel Subscription"
• Confirm the cancellation

After cancellation:

• You will retain access to Pro features until the end of your current billing period
• You will not be charged for the next billing cycle
• Your interview history will be preserved for 30 days
• You can resubscribe at any time from the Pricing page

Free Trial

InterviewPilot offers 1 free trial interview without account registration. No credit card required. This is a great way to test the platform before purchasing.

Subscription Renewals

Subscriptions automatically renew at the end of each billing period via Dodo Payments. To avoid charges:

• Cancel before the renewal date from your Account page
• You can cancel anytime - cancellation takes effect at the end of the current period
• You may also manage your billing through the Dodo Payments customer portal

Technical Issues

If you experience technical issues preventing you from using the service:

• Contact support immediately at divyansh2199@gmail.com
• We will work to resolve the issue promptly
• If we cannot resolve it within a reasonable time, we may offer a refund or credit

Fair Use Policy

We reserve the right to deny refunds if we detect:

• Abuse of the refund policy (multiple refund requests)
• Fraudulent activity
• Violation of our Terms of Service

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

For refund requests or questions about this policy:

Email: divyansh2199@gmail.com
Subject: Refund Request